Head of Warehouse Operations
Responsibilities:
• In charge of the overall warehouse operations including full responsibility for the profit and loss of the division.
• To plan and supervise all activities and to ensure warehouse efficiency.
• Monitoring operating results against agreed objectives and direct measure to correct unsatisfactory conditions.
• Responsible for the optimum use of storage space and store layout in the warehouse and for customers’ stock inventory records to be kept accurate and up-to-date.
• Maintain and ensure adherence to contractual agreements with customer.
• Develop and maintain high standard of customer service and satisfaction.
• Attends to customers’ enquiries and adopt a proactive approach to minimize complaints.
• To resolve operational matters and plan for progressive improvement.
• Responsible for the coordination of all areas within the operations.
• To verify reports related to operations before submission to management.
• Provide monthly management reports on overall performance against agreed objectives in the areas of warehouse utilization, stock movements of customers and other matters relating to warehousing and distribution.
• To drive and lead team accordingly to SOP and achieve higher productivity.
• Liaise closely with other departments in the group as the need arises.
• Perform other job related duties as and when required.
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